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Terms and Conditions

Carrington Tours New Zealand Terms and Conditions and Privacy Policy

Tour price & confirmation: All pricing is quoted in New Zealand Dollars. New Zealand GST (Goods & Services Tax) of 15% is included in all tour costs and quotes. Quoted costs, specific accommodations and activities and times are subject to change and availability until a firm reservation is secured.

Confirmation:                On confirmation of a final itinerary or event, the client agrees to pay a 25% non-refundable booking fee. This will allow Carrington Tours New Zealand to make the necessary bookings for the itinerary to ensure firm bookings are held for the client and acknowledges your agreement to our terms and conditions. Terms of business are by prepayment of all tour costs.

Balance of fare:            The balance of tour price is due to Carrington Tours New Zealand 30 days before the tour starts. If the full tour price is not received by this date we reserve the right to cancel your tour and retain the deposit. Tour reservations can be made within 30 days provided full payment is made at time of booking.

We accept payment by Visa and MasterCard and use a secure automated service provided by ANZ eGate (Australia and New Zealand Banking Group Limited).

Cancellation Policy:    You may cancel your tour for any reason at any time, however please bear in mind our cancellation costs. Accommodation and other third party providers may have cancellation policies that impart fees for cancellations at any time. Particularly in peak time the need to fill rooms is paramount to individuals businesses and in many cases their livelihood. With this in mind please be aware that cancelling your tour or making major changes you may incur additional fees. As almost every property, activity and other business may have different rules and conditions please ask if you would like to be made aware of each of these for your tour prior to booking. Cancellation fees depend on when Carrington Tours New Zealand receives notification of a cancellation:

Bookings cancelled more than 30 days before departure date incur 25% of tour cost, plus any cancellation fees applied by other providers such as accommodation, service providers and other activities.

Bookings cancelled between 30 and 21 days before departure date incur 35% of tour cost, plus any cancellation fees applied by other providers such as accommodation, service providers and other activities.

Bookings cancelled between 21 and 7 days before departure date incur 50% of tour cost, plus any cancellation fees applied by other providers such as accommodation, service providers and other activities.

Bookings cancelled within 7 days before departure date are subject to 100% of tour cost, plus any cancellation fees applied by other providers such as accommodation, service providers and other activities.

No refunds will be made after travel has commenced.

Carrington Tours New Zealand has the right to cancel any arrangements and bookings made for the client if full payment is not received before the event or arrival in country and will treat the trip/event as a cancelled booking until full payment is received.

Booking and Tour payment:  During the holiday, Carrington Tours New Zealand understands that the client may choose to change parts of the itinerary due to weather or personal circumstances. In the event of cancellations, Carrington Tours New Zealand will use its influence to obtain refunds where pre-payment has been made. The client accepts that often cancellations will result in a 100% charge having been made especially in the case of cancelled accommodation bookings where this requirement is published by the provider. A post trip reconciliation of the clients account will be completed by Carrington Tours New Zealand, any money due for additional bookings of activities, accommodation and other services made in country will be paid by the client within 14 days of receipt of Carrington Tours New Zealand Invoice. Likewise, if the client made cancellations and Carrington Tours New Zealand were able to obtain refunds, Carrington Tours New Zealand will then make a refund payment to the client within 14 days of completion of the reconciliation of the account.

Should any amounts remain outstanding, and legal costs are incurred to recover the debt, then Carrington Tours New Zealand has the right to add the legal costs incurred to the outstanding debt and recover these as well from the client. Should it be necessary to take legal action against the client, the client accepts and abides by any court or legal ruling that is made under New Zealand jurisdiction. In addition, any fines, debts, and/or legal costs incurred by the client while in the country for any infringements made are the sole responsibility of the client.

Direct Bank Transfer: Please make your payment including all bank charges and transfer fees to Carrington Tours New Zealand: Account No: 06 0541 0606363 02   Bank: ANZ     Address:  Victoria St Hamilton 3200 New Zealand   SWIFT No:  ANZBNZ22    (Please note all bank charges and payment fees must be included in your payment to Carrington Tours New Zealand)

Credit Card:           We accept payment by Visa or Mastercard. Please note, payment made by Visa or Mastercard may incur additional fees.

Amending or changing your tour   You may change the dates of your tour at any time (subject to availability of the specific components), however any third party costs, such as hotel amendment fees or cancellation costs will be payable by you. Please also bear in mind that amending the dates may alter the cost. NOTE: Amending the entire tour to alternate dates inside 14 days of arrival of the original confirmed tour will incur a fee of NZ$250 plus any cancellation or third party fees or price increases.

Our Accommodation and Activities Rights: Occasionally Carrington Tours New Zealand may need to amend or make a variation to the listed accommodation or activity. that is beyond our control, some services and products may be replaced.  Carrington Tours New Zealand guarantees that the replacement will be of equal or higher quality.

Any information provided is done so with the understanding that the information may have been provided by a third party and should therefore only be used as a guideline. Carrington Tours New Zealand may use third party suppliers or providers of some services and products and as such acts as agents for those suppliers. Any claim or liability resulting from those services or products is the responsibility of the supplier or provider.

Carrington Tours New Zealand, its employees, independent contractors, suppliers and any person acting on behalf of Carrington Tours New Zealand accept no responsibility for damage or loss to property or person howsoever caused.

Prices:                        All holiday prices are based on schedules, fares and tariffs current at the time of quotation. Carrington Tours New Zealand reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, or component cost increase. Tour costing will be guaranteed at the price prevailing at the date of final payment. This website contains price information. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.

Luggage Limits:      Suitcases will be stored in the secure luggage compartment and will be accessible during the day if in Luxury Sedan or Limousine. If in a Luxury Van the trailer luggage compartment will be accessible twice during the day if necessary. Please bring a soft bag, backpack or small day pack that can be easily stowed in the car, limousine or van for your rain jacket, sunhat, camera, snacks, medicines and other necessary items.

Room & Dietary Requests: Special room and dietary requests will be accepted and passed on to the hotels and included meal suppliers but cannot be guaranteed.

Smoking Laws:         Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations.

Seat Rotation:           For the enjoyment of all passengers Carrington Tours New Zealand operates a daily seat rotation system which all passengers must participate in as a condition of booking.

Travel Insurance:    Travel Insurance is not included and is strongly recommended for all travelers. We recommend you seek local and professional advice on your specific insurance needs at the time you make your reservation. Many insurance providers can include cancellation or interruption cover. This means that should your flight be delayed or cancelled or you need to amend your plans due to illness or other unforeseen circumstances then fees imposed by us or our suppliers may be recoverable. Check with your insurance provider and ask the question. It is your responsibility to ensure you are adequately covered.

Health, Fitness and Behaviour: Payment of the deposit by the client(s) to Carrington Tours New Zealand acts as a warranty that the client(s) is/are reasonably healthy and/or fit to participate in the tour and the client(s) indemnifies Carrington Tours New Zealand from all actions, claims and demands arising out of any want of health and fitness. Carrington Tours New Zealand reserves the right to remove a client from a tour if their health, fitness or behavior interfere with the tour or other client(s) tour experience in any way.

Responsibilities:        Carrington Tours New Zealand advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as hotels, attractions and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly Carrington Tours will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, coach lines, cruise vessels, hotels or attractions used in connection with the tours

Liability:                        The safety of Carrington Tours New Zealand clients is of paramount importance to it. Accordingly, Carrington Limousines Ltd endeavours to ensure that each activity it is involved with (whether it undertakes the activity directly or the activity is undertaken by a third party) is undertaken within strict safety guidelines. However, given that participation in a number of activities involves a degree of risk, Carrington Tours New Zealand does not in any way guarantee the safety of those participating in any particular activity and expressly excludes all liability howsoever arising in relation to the personal injury of any such participant or the loss of or damage to any property of any such participant or third party. Carrington Tours New Zealand  reserves the right to cancel any activity due to weather conditions, safety risks or client unsuitability because of age, ill health, poor fitness or intoxication etc. Carrington Tours New Zealand reserves the right to add, amend or delete activities where necessary.

Optional Tours:             Carrington Tours New Zealand does not operate these excursions. As such, no person employed or associated with Carrington Tours New Zealand has any connection with the operators of these excursions. Accordingly, Carrington Tours New Zealand cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.

Dispute:                             The law of this contract is the law of New Zealand.

Documentation:             The client(s) is/are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six (6) weeks prior to the date of departure.

Transfers:                         Airport transfers in New Zealand are not included if travelers have pre or post tour accommodation booked outside the Tour Hotels.

Holiday Duration:          The first and last day of most structured holidays is considered a travelling day and therefore depending on flight times may not necessarily be a whole day.

Force Majeure:                Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to “force majeure”. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Third party terms and conditions: The omission of a link or reference to terms and conditions for third parties does not imply that our terms and conditions supersede those. It is impractical to list all of our providers terms and conditions and on request we can supply or answer a specific question. At the time of reservation we will endeavor to provide you with any information we feel you should be aware of but it is ultimately your responsibility to ensure you are happy with these terms.

Honest, fair and reasonable: Carrington Tours New Zealand prides itself on operating with honest, fair and reasonable business practices and has been built on providing excellent service and product to its guests. Should you feel that the product or service you have experienced did not live up to our promise then please contact the managing director on (+64) 7 850 4494. All possible actions will be undertaken to rectify the situation to your satisfaction.

Statutory Protections under New Zealand Law :These terms and conditions should be read subject to and in conjunction with the provisions of the Consumer Guarantees Act and the Fair Trading Act (applicable in New Zealand) and do not affect your rights as expressed in these acts.

A travel agent or other third party may have their own cancellation policy and if the reservation was made through such a third party you may be liable for additional cancellation costs. Please check when you make your reservation through a travel agent or third party.

Carrington Tours New Zealand Privacy Policy.

Carrington Tours New Zealand are committed to protecting your privacy and only using the most up to date technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.

Your Personal Information – We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Personal information collected is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested. For example: If you choose to make a booking, we will request personal information such as: name, number of visitors, address, telephone number, credit card number and dates.

Carrington Tours New Zealand will never disclose your personal information, without notice, only if required to do so by law: (a) conform to the edicts of the law or comply with legal process served on Carrington Tours New Zealand or the site; (b) protect and defend the rights or property of Carrington Tours New Zealand and its family of Web sites, and, (c) act in urgent circumstances to protect the personal safety of users of Carrington Tours New Zealand, its Web sites, or the public.

Control of your Personal Information – When you give us personal information, Carrington Tours New Zealand will not share that information with third parties without your permission. It will only be used for the purposes stated above.

 

Intellectual Property, Limited use of this Web.

Carrington Tours New Zealand makes this web, including all information, files, text, graphics, software, and products available for your use subject to the terms and conditions set forth in this document and any changes to this document that “Dvelopit” may publish from time to time (collectively, the “Terms of Use”).

Copyright, trademark, patent, and/or other intellectual property laws protect the Materials in this web, as well as their selection and arrangement. Any unauthorized use of the Materials may violate such laws and the Terms of Use. Except as expressly provided herein, “Dvelopit” and its suppliers do not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on this web, its Materials, or its selection and arrangement, except as expressly authorized herein.

  1. This web may not be modified or altered in any way. 2. This web may not be distributed or sold, rented, leased, or licensed to others. 3. You may not remove any copyright or other proprietary notices contained in the Carrington Tours New Zealand Content and User Content. 4. Carrington Tours New Zealand reserves the right to revoke the authorization to view, download, and print this web at any time, and any such use shall be discontinued immediately upon notice from Carrington Tours New Zealand.

DISCLAIMER: The information in this website is general in nature only. Although the information in this website is believed to be accurate, no liability (whether as a result of negligence or otherwise) is accepted for any loss of any kind that may arise from actions based on the contents of this website.

TRADEMARK: The trademarks, logos, and service marks (“Marks”) displayed in this web are the property of Carrington Tours New Zealand or other third parties. You are not permitted to use the Marks without the prior written consent of Carrington Tours New Zealand or such third party that may own the Marks. Carrington Tours New Zealand and the Carrington Tours New Zealand logo are trademarks of Carrington Tours New Zealand.

GOVERNING LAW AND JURISDICTION

By accessing this Site, you and Carrington Tours New Zealand agree that all matters relating to your access to, or use of, this web shall be governed by the statutes and laws of New Zealand, without regard to the conflicts of laws principles thereof. You and Carrington Tours New Zealand also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Auckland with respect to such matters.

PRICES:

This website contains price information. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.

LANGUAGE:

It is the express wish of the parties that the Terms of Use and all related webs have been drawn up in English.

 

CONTACT US

If you have any questions you can email us at info@carringtontours.co.nz or call +64 022 070 6686. Carrington Tours New Zealand, 316 Ruakura Rd, RD6, Newstead. Hamilton 3286, Waikato, New Zealand.